Front Desk Agent

Hampton Inn Lancaster, Ohio is offering an environment of development and growth. We are looking for a dynamic Front Desk Agent to join and compliment the great helpful team.

Basic function:

Providing superb customer service while maintaining the company and brand standards. Reports to :

Front Desk Manager/ General Manager Shifts:

Ability to work any of the 3 shifts. Following duties and responsibilities according to the company and brand standards. Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Practice of telephone techniques and etiquette. Practice of Front Office Emergency/Security Procedures Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied. Take reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports. Communicate with Housekeeping for guest requests and inquiries. Communicate with Maintenance for any technical repairs in guest rooms. Handle guest complaints and/or pass them to the right managerial channels immediately. Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook. Demonstrate professional business appearance at all times. Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag Operate Laundry as Directed Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors Must be able to help in any department when needed. Perform any other duties as assigned by the management.

Required Skills:

Fluent Verbal & Written Communication in Proper English (Spanish, if possible) Basic Math Hand Writing Computer Skills/Keyboard/Typing Skills Operate a 10 Key Calculator Hospitable, Civil Contact with the Public Ability to Work Independently, with Little to no Supervision Ability to Complete Multiple Tasks Simultaneously Night Audit/Basic Accounting Skills/Training. The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.