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Part Time Front Desk Agent
Job
Comfort Suites
Marietta, OH (In Person)
$24,960 Salary, Part-Time
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Job Description
Overview We are seeking a dedicated and detail-oriented Front Desk Agent to join our team at our hotel. The agent plays a crucial role in ensuring the smooth operation of the front desk during evening hours. This position involves managing guest check-ins and check-outs, handling financial transactions, and providing exceptional customer service to ensure a pleasant experience for all guests. The ideal candidate will possess strong hospitality skills and be comfortable working independently. Responsibilities Perform procedures, including balancing daily transactions. Manage guest check-ins and check-outs efficiently while ensuring accuracy in billing and payment processing. Provide outstanding customer service by addressing guest inquiries, resolving issues, and offering assistance as needed. Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked. Utilize phone systems effectively to handle incoming calls, take reservations, and provide information to guests. Assist with guest relations by fostering a welcoming environment and promoting hotel amenities. Collaborate with other hotel departments to ensure seamless operations. Requirements Previous experience in hospitality or hotel management is preferred. Familiarity with computer processes is a plus. Strong customer service skills with the ability to communicate effectively with guests and staff. Proficient in using phone systems and basic computer software for managing reservations and financial transactions. Multilingual abilities are an advantage for enhancing guest relations. Excellent phone etiquette and interpersonal skills to create positive interactions with guests. Ability to work independently during hours while maintaining attention to detail in all tasks. Must be able to work7-3/3-11 and work weekends. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while ensuring the operational integrity of our hotel.