Front Desk Agent/Night Auditor

A hotel night auditor manages the front desk during the overnight shift while performing crucial accounting duties to close out the business day. This "unsung hero" role acts as a hybrid between a guest service agent and a bookkeeper, ensuring the hotel is operationally and financially ready for the morning shift.

Financial Auditing:

Reconciling the day's transactions, balancing cash drawers, and verifying credit card payments. You will run end-of-day reports (the "Night Audit") to summarize revenue, occupancy rates, and any discrepancies.

Front Desk Operations:

Handling late-night check-ins, early morning check-outs, and processing walk-in reservations.

Guest Services:

Responding to overnight requests (e.g., extra pillows or towels), addressing noise complaints, and scheduling wake-up calls.

Property Security:

Monitoring surveillance cameras and conducting regular floor walks to ensure guest safety and premise security.

Shift Handover:

Preparing detailed logs for the morning management team regarding maintenance needs, guest issues, or financial irregularities.

Typical Work Schedule Hours:

Generally 11:00 PM to 7:00

AM Availability:

Must typically be available for weekends and holidays, as hotels are 24/7 operations. Ability to work independently with minimal supervision, strong problem-solving skills, and a professional, patient demeanor for late-night guest interactions

Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule Flexible spending account Life insurance Paid time off Retirement plan

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Location:

In person