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Front Desk Agent -
Job
Comfort Suites
Perrysburg, OH (In Person)
$28,080 Salary, Full-Time
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Job Description
Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience in hospitality management or hotel operations is highly desirable. But will train the right candidate Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures. Manage reservations and handle guest inquiries via phone, email, and in-person interactions. Provide information about hotel amenities, services, and local attractions to enhance guest experiences. Maintain accurate records of guest information and transactions using multi-line phone systems and hotel management software. Address guest concerns promptly and effectively, ensuring high levels of guest satisfaction. Conduct night audits as needed, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold high standards of cleanliness and professionalism at the front desk area. Experience Previous experience in a front desk or guest services role within the hospitality industry is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Proficiency in hospitality management software is an asset; familiarity with night audit processes is a plus. Bilingual or multilingual candidates are encouraged to apply, as effective communication is key in serving diverse clientele. Excellent phone etiquette and the ability to manage multi-line phone systems efficiently are essential for this role.