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Front Desk Agent
Job
Best Western Plus Sandusky Hotel & Suites
Sandusky, OH (In Person)
$31,200 Salary, Full-Time
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Job Description
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Front Desk Agent Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries promptly and courteously
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns with patience and empathy, escalating to management when necessary
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Skills:
- Excellent knowledge of hotel management systems and phone systems
- Strong front desk skills, including check-in/check-out procedures and guest services
- Multilingual abilities are a plus, especially in languages commonly spoken by hotel guests
- Exceptional hospitality and customer service skills
- Proficient in phone etiquette and handling guest inquiries effectively
- Familiarity with hospitality management principles and practices
- Previous experience in a hotel or hospitality setting is preferred
- Ability to handle difficult situations with professionalism and grace We offer competitive pay, a positive work environment, and opportunities for career growth within our hotel.