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Front Desk Associate
Job
Fairfield by Marriott Sandusky
Sandusky, OH (In Person)
$29,120 Salary, Full-Time
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Job Description
We are seeking a dedicated and personable Front Desk Associate to join our team at the Fairfield by Marriott Sandusky property. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for guest relations. Whether you are greeting guests, managing reservations, or handling inquiries, your role is crucial in creating a welcoming atmosphere. Responsibilities Greet and welcome guests upon arrival with a friendly and professional demeanor. Manage the check-in and check-out process efficiently while ensuring guest satisfaction. Handle reservations, modifications, and cancellations accurately using hotel management software. Provide information about hotel amenities, local attractions, and services to enhance the guest experience. Address guest inquiries and resolve any issues promptly to ensure a pleasant stay. Maintain accurate records of guest interactions and transactions using phone systems and property management systems. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Other duties assigned by management Must be able to stand for 8 hours. We are looking for someone who is willing to work first and second shift.