Hotel Front Desk Clerk

Hotel Front Desk Clerk Hyatt Place Sharonville Convention Center - 4.0 Sharonville, OH Job Details $14 an hour 1 day ago Qualifications Record keeping Guest relations Phone communication Greeting customers High school diploma or GED Organizational skills Productivity software Bookkeeping Communication skills Entry level Customer complaint resolution Time management Client interaction via phone calls Full Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$14 hourly

Responsibilities:

Bookkeeping:

keep accurate records of all hotel guest account information Connect with the housekeeping department to ensure guest accommodations are ready Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Handle customer complaints as necessary Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications:

Exhibits working knowledge of Microsoft Office and reservation management systems High school diploma, GED, or equivalent Displays impeccable interpersonal, time management, organizational skills, and customer service skills 1+ year of hotel industry experience or related job preferred Has experience answering telephone calls and troubleshooting stressful situations About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees, then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.