Front Desk Associate 2nd Shift

Front Desk Representative - Full Time Hampton by Hilton Cleveland-Solon 6035 Enterprise Pkwy, Solon, OH 44139

Job Type:

Full-time | On-site About Us At Hampton by Hilton, we believe hospitality is personal. Every guest deserves a warm welcome, a clean room, and a great experience. Our Cleveland-Solon location is seeking a full-time Front Desk Representative who enjoys helping others, solving problems, and creating positive guest experiences in a friendly, team-focused environment. We are especially looking for candidates with prior hotel experience, preferably within Hilton brands. Position Summary The Front Desk Representative plays a key role in delivering the Hampton by Hilton experience. This position is responsible for welcoming guests, managing check-ins and check-outs, processing reservations and payments, and assisting guests throughout their stay to ensure they feel cared for, valued, and respected. Responsibilities Welcome guests with warmth, professionalism, and genuine hospitality Check guests in and out accurately using the property management system Answer phone calls, process reservations, and handle guest inquiries Respond to guest concerns quickly and courteously with a focus on service recovery Coordinate with housekeeping and maintenance to ensure rooms meet Hilton brand standards Share information about Hilton Honors, hotel amenities, and local attractions Process payments, balance cash drawers, and complete daily reports accurately Maintain a clean, organized, and inviting front desk area Qualifications High school diploma or equivalent required Previous hotel experience strongly preferred; Hilton experience is a plus Strong communication and problem-solving skills Positive, professional, and dependable attitude Comfortable using computers and hotel management systems Able to work flexible hours, including evenings, weekends, and holidays Bilingual skills are a plus Benefits Competitive hourly pay Hilton Team Member travel discounts Paid training and provided uniform Career growth opportunities within Hilton-branded hotels Supportive, team-oriented work environment Schedule Full-time, 40 hours per week Shifts include mornings, evenings, and weekends Work Location On-site at Hampton by Hilton Cleveland-Solon 6035 Enterprise Pkwy, Solon, OH 44139 Hampton by Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all team members. If you are outgoing, dependable, and passionate about providing great service, apply today and bring your Hamptonality to life.

Pay:

From $16.00 per hour

Work Location:

In person