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Front Desk Agent

Job

Fairfield Inn & Suites Columbus Polaris

Westerville, OH (In Person)

$32,240 Salary, Full-Time

Posted 4 days ago (Updated 3 days ago) • Actively hiring

Expires 7/13/2026

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Job Description

The Fairfield Inn Columbus/Polaris is currently seeking an exceptional front desk agent to join our team! We are looking for both full-time and part-time agents. This is the PERFECT job for a college student that would like a job to work on their homework in their downtime. We are hiring for the following
Shifts:
Part-Time 1st Shift (7am-3pm) •Mixed Schedule• We offer full benefits for those who work 32+ hours per week (Health/Dental/Vision/Paid Vacation)!! This is a fun, fast paced job and you must enjoy working with guests/customers! ALL candidates must have weekend availability!! Guest Services Representative Job Overview Middletown Hotel Management is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a Guest Services Representative to help us keep growing. If you're excited to be part of a winning team, MHM is a perfect place to get ahead. Responsibilities for Guest Services Representative Act as the first point of contact for guest information Address and document guest concerns in the database Achieve amicable resolution to guest concerns Coordinate with other departments to address guest concerns Update guest records Problem-solve to achieve guest resolution Complete product knowledge training to answer guest questions Promote facilities amenities and activities Qualifications for Guest Services Representative Associate's degree in business administration, preferred 2+ years of experience in a customer service role Experience using a multi line office phone Able to use a computer and other office technology Able to sit for long periods of time in front of a computer Proficiency with Microsoft Office Applications Exhibits a positive and friendly demeanor in all guest interactions Must detail oriented to document guest interactions in the database Keen listener with ability to address guest concerns and de-escalate issues
Job Types:
Full-time, Part-time Pay:
$15.00 - $16.00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Evening shift Night shift Weekends as needed
Work Location:
In person
Job Type:
Full-time Pay:
$14.00 - $16.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Work Location:
In person