Front Desk Agent

Job Overview We are seeking a professional and personable Front Desk Agent to join our hospitality team, working from 7am to 3pm or 3pm-11pm. Weekends are required. The ideal candidate will be responsible for providing exceptional guest services, managing front desk operations, and ensuring a welcoming environment for all visitors. This role is vital in creating a positive first impression and maintaining smooth hotel operations. Prior experience in hospitality management or hotel guest services is preferred, along with strong communication skills and a friendly demeanor. Duties Greet guests promptly and professionally upon arrival, ensuring a warm and welcoming atmosphere Manage check-in and check-out procedures efficiently using multi-line phone systems and front desk software Handle guest inquiries, reservations, cancellations, and modifications with accuracy and courtesy Provide information about hotel amenities, local attractions, and services to enhance guest experience Maintain accurate records of guest accounts and billing transactions Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Address guest concerns or complaints with professionalism, aiming for quick resolution Manage phone etiquette and respond to inquiries via multi-line phone systems in a courteous manner Assist with night audit procedures as needed to ensure financial accuracy at the end of each shift Requirements Previous experience in hospitality management, hotel management, or front desk operations preferred Strong customer service skills with the ability to handle diverse guest needs effectively Excellent communication skills, both verbal and written, including phone etiquette and professional demeanor Familiarity with hotel management software and multi-line phone systems is advantageous Ability to work efficiently in a fast-paced environment while maintaining attention to detail Hospitality background including guest relations experience is preferred Flexibility to work during scheduled hours from 7am to 3pm; availability for additional shifts may be required based on operational needs

Pay:

$13.00 per hour

Benefits:

Employee discount

Work Location:

In person