Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Agent
Job
Best Western
Zanesville, OH (In Person)
$25,220 Salary, Part-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
25
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Must be reliable, available to work weekends and holidays and to be able to assist on other shifts if needed. The main shift we are looking to fill is 3pm -11pm, part-time, Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Help with laundry throughout shift if any left from laundry attendant Daily cleaning duties to maintain public areas for our guests Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Time management Critical Thinking We are hiring for 2nd shift 3:00 pm- 11:00pm (days vary). Must train on all 3 shifts to become familiar at how the front desk operates. This is also to help cover a shift if available to do so. We are open all 365 days a year, 24 hrs a day.