Front Desk Agent

Job Overview We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel or resort setting. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain accurate records of guest information and reservations using hotel management software. Process payments and manage billing inquiries with accuracy. Assist with night audits as needed, ensuring all financial transactions are balanced. Operate phone systems to manage incoming calls, taking messages when necessary. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Address any guest complaints or issues promptly and professionally. Qualifications Previous experience in hotel management or front desk operations is preferred. Strong background in guest services within the hospitality industry. Excellent customer service skills with a focus on enhancing the guest experience. Familiarity with phone etiquette and effective communication techniques. Ability to work flexible hours, including nights, weekends, and holidays as required. Proficiency in using hotel management software is a plus. Strong organizational skills and attention to detail. Ability to work well under pressure in a fast-paced environment. Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while advancing your career in the hospitality industry!

Job Type:

Full-time Pay:

$12.00 - $12.25 per hour Ability to

Commute:

Atoka, OK 74525 (Required) Ability to

Relocate:

Atoka, OK 74525: Relocate before starting work (Required)

Work Location:

In person