Part Time Front Desk Night Audit - Overnight

We are looking for a dynamic Front Desk Night Audit with a passion for detail and serving others. Please see attached job description for full list of roles and responsibilities for this position. Please note this is an overnight position. If you were referred by an associate, please list the associate's name who referred you when applying.

POSITION SUMMARY

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest check-in and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES

• Providing quality Guest Service to all our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to always assist them.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant and Starbucks offerings, and hours of operation.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor, or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, severe weather, and other protocols to ensure a safe and secure environment.
• Work closely and cooperatively with other front office and administration staff, including valet attendants, bellman, sales, restaurant, and Starbucks team.
• Exemplify strong teamwork and treat all coworkers with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information.
• Actively participate in ongoing and required training by utilizing MGS Marriott platform.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to communicate with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to input information accurately and efficiently into computer systems.
• Previous cashier experience.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to multitask responsibilities.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of Downtown Oklahoma City/Bricktown and surrounding communities.

EXPERIENCE

• Customer Service experience required.

PHYSICAL DEMANDS

• Must be able to stand for long periods of time.

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel:

1 year (Required)

Work Location:

In person