Front Desk Agent/Guest Services

## Job Summary The beautiful Residence Inn by Marriott Tulsa Downtown is seeking a 2p-10p, 5 days a week, Front Desk Agent, flexible days is a must and overnights as needed, on-call and holiday availability is required. Previous experience with Fosse is preferred but not required. ## Job Duties & Function

• Welcome guests and assist with check-in/check-out processes
• Manage guest inquiries, requests, and complaints promptly and professionally
• Process reservations, cancellations, and modifications
• Maintain a clean and organized front desk
• Provide information about hotel amenities and dining options
• Answer phone calls and respond to guest inquiries
• Multitask effectively in a fast-paced environment ## Qualifications
• Previous hotel experience preferred, especially Marriott
• Proficiency in using hotel management software systems, especially Fosse
• Excellent customer service, communication skills, and phone etiquette
• Strong attention to detail and problem-solving skills
• Maintains composure while under pressure

Pay:

From $12.00 per hour

Benefits:

Employee discount Flexible schedule Free parking

Work Location:

In person