Hotel Front Desk Clerk

Job Summary We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Experience in hospitality management or hotel operations is highly desirable. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage front desk operations, including check-ins and check-outs, while ensuring accuracy in guest billing. Handle guest inquiries and provide information regarding hotel services, amenities, and local attractions. Maintain guest records and ensure confidentiality while managing reservations through multi-line phone systems. Address guest complaints or concerns promptly and professionally to enhance guest relations. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Promote hotel services and upsell additional offerings to enhance the guest experience. Experience Previous experience in a front desk role within the hospitality industry is preferred but not required. High School diploma or equivalent at minimum is required. Must be 21 years or older. Familiarity with hotel management software is an advantage. Bilingual or multilingual candidates are encouraged to apply, as this enhances our ability to serve diverse guests. Strong customer service skills with a focus on guest relations and satisfaction are essential. Excellent phone etiquette and communication skills are required for effective interaction with guests and team members. Ideal candidate is a outgoing flexible person. Highly motivated and has the ability to be a self starter and complete duties assigned. We have a team environment. The person we are looking for is also someone who wants to fit into a team and can be a team player.

Job Type:

Part-time Pay:

From $12.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off People with a criminal record are encouraged to apply

Work Location:

In person