Front Office Lead

As the Front Office Lead, you will oversee daily front desk activities, support reservation operations, and serve as a key point of contact for both guests and team members. You'll be responsible for training staff, resolving guest concerns, and ensuring that every interaction reflects the highest level of service. This role requires a proactive leader with strong communication skills and a commitment to excellence in a dynamic hospitality environment. Assist with guest check-in/check-out and handle reservation inquiries Train front office agents on hotel systems, policies, and procedures Prepare operational reports for management as needed Resolve guest complaints and disputes professionally and efficiently Ensure consistent delivery of exceptional guest service Perform shift duties and support daily front desk operations Maintain strong working relationships with management and staff Lead and guide front office employees to achieve performance goals High School Diploma or GED required Minimum of 6 months of hotel and guest service experience Proficient in Microsoft Office applications Familiarity with hotel property management systems Ability to lift up to 50 lbs and stand for extended periods Willingness to work varied shifts, including weekends and holidays Comfortable working in diverse environments, including casino floors For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. Here's what awaits you:

Health & Wellness:

Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).

Financial Security:

Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.

Work-Life Balance:

Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.

And More:

Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts . Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. Step into a world of possibilities: Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms . Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live. Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic. Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses. More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:

Cherokee Nation Entertainment