Front Desk/Reservations Agent

Role & Responsibilities:

Greet guests professionally and determine reservation status and length of stay. Register guests, assign rooms, and issue keys. Process reservations via phone, email, fax, mail, web inquiries, and internal requests. Receive and manage reservations from the sales office and travel agents. Enter and maintain accurate reservation and guest information in the OPERA system. Verify guest payment methods and follow established credit and authorization procedures in accordance with hotel policies. Accommodate special guest requests whenever possible and present options or alternatives as needed, up-selling when appropriate. Maintain thorough knowledge of room types, availability, property amenities, services, and local activities. Communicate guest and room information to appropriate departments to ensure seamless service. Work closely with Housekeeping to maintain accurate and current room status reports. Coordinate maintenance and repair requests with Management and the Maintenance Department, including minor repairs when maintenance is unavailable. Maintain ongoing communication with Bell Staff to ensure prompt guest service, room deliveries, and housekeeping requests. Coordinate with Bell Staff to maintain accurate guest key inventory and ensure timely vehicle and key retrieval. Assist Administration, Housekeeping, and Maintenance by placing rooms on hold when requested. Perform other related duties as assigned by the Front Office Manager or General Manager.

Qualifications & Education Requirements:

Ability to speak, read, write, and understand the primary language used at the property. Professional appearance with strong customer service and communication skills. Ability to stand for extended periods; stoop, bend, and lift up to 50 pounds. Must obtain and maintain a valid Food Handler's Card and OLCC permit within 30 days of employment. Demonstrate tact, professionalism, and cooperation when interacting with guests, managers, and coworkers. Maintain reliable and consistent attendance. Exhibit strong teamwork skills and the ability to build respectful, collaborative working relationships. Maintain neat attire, well-groomed hair, and excellent personal hygiene at all times.