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Hotel Front Desk Clerk
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Best Western Portland West Beaverton- Param Canyon LLC
Portland, OR (In Person)
$34,632 Salary, Part-Time
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Job Description
Hotel Front Desk Clerk Best Western Portland West Beaverton- Param Canyon LLC Portland, OR Job Details Part-time $16.30 - $17.00 an hour 6 hours ago Benefits Health insurance Dental insurance Vision insurance Employee discount Flexible schedule Qualifications Resort Customer support experience within hospitality industry Multilingual Night audit Property management systems (PMS) Telephone systems Multi-line phone systems Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will create memorable experiences for our guests, setting the tone for their entire stay. If you thrive in fast-paced environments, possess excellent communication skills, and have a passion for hospitality, this is the perfect opportunity to showcase your talents and grow within a vibrant resort or hotel setting. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage guest reservations efficiently using multi-line phone systems and hotel management software. Handle guest inquiries, requests, and complaints with patience and a solutions-oriented approach. Maintain accurate records of guest stays, billing, and room assignments while ensuring confidentiality. Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards. Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy. Provide information about hotel amenities, local attractions, and services to enhance guest experience. Uphold phone etiquette standards when communicating with guests and team members across multi-line systems. Assist with guest relations efforts to foster positive reviews and repeat visits. Support other front desk operations during busy periods or staff shortages to maintain seamless service. Experience Previous experience in hotel management or front desk operations is highly preferred. Strong background in customer service within the hospitality industry. Multilingual or bilingual abilities are a significant advantage for serving diverse guests effectively. Familiarity with hotel management software systems and multi-line phone systems is essential. Experience handling night audits or working overnight shifts is desirable but not mandatory. Knowledge of resort operations or extensive hotel experience will help you excel in this role. Demonstrated ability to manage guest relations with professionalism, patience, and enthusiasm. Embark on a rewarding career where your hospitality skills make every guest feel valued!