Front Desk Agent

Job Summary We are seeking a dedicated and personable Front Desk Agent to join our team in the hospitality industry with experience. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. The Front Desk Agent will play a crucial role in enhancing the overall guest experience at our hotel. Duties Greet and check in guests upon arrival, ensuring a smooth and efficient process. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Manage reservations, cancellations, and modifications through our hotel management system. Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction. Conduct night audits as required, ensuring accuracy in billing and financial reporting. Maintain cleanliness and organization of the front desk area. Collaborate with housekeeping and maintenance teams to address guest needs promptly. Uphold high standards of phone etiquette when handling incoming calls. Experience Previous experience in front desk operations or guest services within the hotel industry is preferred. Familiarity with hospitality management software is a plus. Strong interpersonal skills with an emphasis on customer service excellence. Bilingual candidates are encouraged to apply, as this can enhance communication with diverse guests. Knowledge of night audit procedures is beneficial but not mandatory; training will be provided. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in hospitality management.

Job Types:

Full-time, Part-time Pay:

$15.05 - $16.00 per hour Expected hours: 20 - 35 per week

Benefits:

Employee discount

Work Location:

In person