Front Desk Agent

Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier hotel. The ideal candidate will possess a strong background in hospitality and customer service, ensuring that every guest receives a warm welcome and exceptional service. This role is essential in creating a positive first impression and fostering guest relations throughout their stay. Duties Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures. Manage reservations, including modifications and cancellations, while ensuring accuracy in the booking system. Provide information about hotel amenities, services, and local attractions to enhance the guest experience. Handle guest inquiries and resolve any issues promptly to ensure satisfaction. Conduct night audits as required, balancing accounts and preparing reports for management. Operate multi-line phone systems with professional phone etiquette, addressing calls efficiently. Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy. Maintain front desk appearance and ensure all areas are clean and organized. Experience Previous experience in hotel Marriott experience PMS with preferred Strong customer service skills with a focus on guest satisfaction. Multilingual or bilingual abilities are highly desirable to cater to diverse guests. Familiarity with night audit processes is a plus. Excellent communication skills, both verbal and written, with proficiency in phone etiquette. Ability to work flexible hours, including nights and weekends as needed in a resort environment. reliable transportation Open availability includes weekends A background in hospitality or guest services will be advantageous for success in this role. Join us in providing outstanding hospitality experiences that create lasting memories for our guests!

Benefits:

Employee discount Flexible schedule Food provided Free parking Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Allentown, PA 18104 (Required)

Work Location:

In person