Hotel Front Desk Agent

Hotel Front Desk Agent Altoona, PA 1 DAYS AGO 22447200 Summary Altoona, PA $10.50 - $11.00 per Hour 0 Years Experience High school graduate or equivalency certificate (GED) No Commission 24.00 hours per week / Day, Evening, Weekend Shift /Part-Time Description Job description:

Guest Services:

 Greet, register, and assign rooms to guests, providing a warm and welcoming experience.

Check-in/Check-out:

 Manage the check-in and check-out process, including verifying identification and processing credit card payments.

Communication:

 Answer phone calls, respond to guest emails, and relay information to housekeeping or maintenance (e.g., room readiness, repairs).

Concierge Duties:

 Provide information regarding local attractions, transportation, and restaurant recommendations.

Conflict Resolution:

 Handle guest complaints, special requests, and inquiries in a calm, professional manner.

Administrative Tasks:

 Maintain accurate records of room availability, guest accounts, and manage daily cashiering, including balancing shifts. Assist with breakfast and laundry tasks We will train the right candidate. Additional Details How To Identify Potential Job Scams