Front Desk Agent

Front Desk Agent Wind Creek Hospitality - 3.6 Bethlehem, PA Job Details Full-time From $14 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Microsoft Word Customer communication Customer service Processing cash transactions English High school diploma or GED E-learning platforms Typing LMS Full Job Description $$ Quarterly BONUS Potential $$ OVER 4 Weeks of Paid Time Off in the 1st Year! The primary responsibility of the Front Desk Agent is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. The shift for this position is evening and/or overnights only.

POSITION RESPONSIBILITIES

Check guest in and out, in a fast, efficient and friendly matter. Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Maintains confidentiality of guest information and pertinent hotel data. Obtains assigned bank and ensures accuracy of contracted monies. Take and properly record guest room reservations when required. Communicate with Housekeeping to accurately reflect clean/vacant rooms. Communicate with Hotel Sales with regard to group rooms and billing. Work with Room Service to insure proper placement of in-room gifts.

Minimum Employment Requirements:

18 years of age, proof of authorization/eligibility to work in the United States. High School diploma or equivalent. Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form. Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.

Specific Position Requirements:

Hotel front desk experience preferred. Minimum 6 months previous cash handing experience required. One (1) year continuous face-to-face guest service experience is preferred. Previous experience with LMS and PC software (MS Word, Excel) and basic typing skills. Excellent guest service skills are strongly preferred. Must be able to communicate effectively in English, both oral and written.

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location:

In person