Front Desk Associate

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Answer phone calls and respond to guest inquiries
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and efficient manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks such as filing, data entry, and record keeping

Experience:

• Previous experience in customer service or hospitality is preferred
• Familiarity with hotel reservation systems and phone systems is a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving abilities
• Ability to multitask and prioritize tasks in a fast-paced environment At our hotel, we value exceptional guest relations and strive to provide the best experience for our guests.

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their needs are met and they feel welcomed. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, we would love to hear from you. Please note that this position may require working evenings, weekends, and holidays.

Job Types:

Full-time, Part-time Pay:

$15.00

• $18.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person