Guest Service Agent

Guest Service Agent 3.7 3.7 out of 5 stars Position Summary You create the first impression — and the lasting one. As a Guest Service Agent, you shape each arrival and departure with precision, warmth, and intuition. You ensure every guest feels recognized, valued, and seamlessly cared for from the moment they arrive through the moment they depart. In this role, your presence, attention to detail, and ability to anticipate needs define the guest experience and reflect the highest standards of luxury hospitality. What You Will Create A seamless arrival and departure experience where each guest feels genuinely welcomed and at ease Confident, precise execution of arrivals and departures, upholding Forbes-level service standards Thoughtful, personalized interactions that anticipate needs and elevate each stay Prompt, professional resolution to guest requests and concerns, turning challenges into lasting impressions A strong command of resort offerings, allowing you to guide guests with insight and intention Clear and consistent communication across departments to ensure a fluid and effortless guest journey A polished and professional presence that reflects the standards of a luxury resort What You Can Expect A dynamic, guest-facing environment where each interaction matters High expectations paired with the opportunity to refine your craft in luxury hospitality Collaboration across teams to deliver a seamless and elevated experience Exposure to all aspects of the guest journey, from arrival through departure The opportunity to grow within a Forbes-rated resort environment What You Bring A natural ability to connect with people and create a sense of welcome Strong communication skills and a calm, confident presence Attention to detail and the ability to manage multiple priorities with accuracy A proactive approach to service, anticipating needs before they are expressed The ability to remain composed in a fast-paced, high-expectation environment A genuine passion for hospitality and creating memorable experiences Qualifications Experience in a luxury or high-touch service environment is valued, though not required Previous experience in a guest-facing role preferred Flexible availability, including evenings, weekends, and holidays This is an active, guest-facing role requiring extended periods on your feet High school diploma or equivalent required Additional Information This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. The comprehensive job description is available upon request, understanding that responsibilities may change or be assigned to meet the needs of the resort. Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. Growth & Development Paid training and structured onboarding Hands-on learning and cross-department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits & Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity. Bring your passion. Grow your career. Create Real Life Magic . About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.