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Part Time Hotel Front Desk Agent
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Hampton Inn by Hilton Indiana PA
Indiana, PA (In Person)
$24,960 Salary, Part-Time
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Job Description
Job Overview Join our vibrant hospitality team as a Part Time Hotel Front Desk Agent, where your enthusiasm and dedication will create memorable guest experiences! In this dynamic role, you will be the welcoming face of our hotel, providing exceptional customer service, managing guest inquiries, and ensuring smooth front desk operations. Your energy and attention to detail will help foster a warm, inviting atmosphere that keeps guests returning time and again. This position offers flexible hours perfect for those passionate about hospitality management and guest relations, with opportunities to develop skills in hotel operations and guest services. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures using hotel management software such as OPERA. Handle multi-line phone systems with professionalism, providing information and directing calls efficiently. Manage guest requests, complaints, and inquiries with a positive attitude, ensuring guest satisfaction at all times. Maintain accurate records of reservations, cancellations, and billing details while adhering to hotel emergency procedures. Support night audit responsibilities by reconciling daily transactions and preparing reports as needed. Assist in coordinating guest services such as concierge requests, room changes, or special accommodations to enhance their stay. Uphold phone etiquette standards and ensure all communication reflects the hotel's welcoming brand image. Experience Previous experience in hospitality management or front desk operations preferred, but not required. Strong customer service skills with a focus on guest relations and hospitality excellence. Embark on a rewarding journey where your enthusiasm for hospitality can shine! We're committed to supporting your growth in the hotel industry by fostering a lively work environment that values your contributions every step of the way.