Night Audit

A hotel night auditor manages the overnight front desk operations, blending guest services with daily financial accounting. Working shifts typically from 11 PM to 7 AM, they process late arrivals, reconcile the day's transactions, ensure property security, and prepare the hotel for the morning shift.

Key Responsibilities Financial & Accounting Reconcile Accounts:

Audit and balance all daily financial transactions across the property, including room charges, restaurant/bar tabs, and incidental expenses. Close the

Day:

Process end-of-day reports, roll the hotel's operating date, and back up electronic data.

Verify Payments:

Balance cash drawers, run credit card batches, and generate financial reports for management.

Guest Services Front Desk Operations:

Handle late check-ins, process early check-outs, and issue room keys.

Customer Support:

Answer guest calls, manage multi-line switchboards, and field inquiries, requests, or complaints.

Concierge Duties:

Provide information about hotel amenities, local dining, and transportation options.

Safety & Operations Property Security:

Monitor security cameras, secure the premises, and conduct routine patrols of the property.

Emergency Protocols:

Print contingency lists, coordinate with emergency services, and enforce safety procedures in the event of an incident.

Cross-Department Communication:

Coordinate with maintenance and housekeeping to resolve immediate guest issues and ensure common areas are stocked and clean.

Qualifications & Requirements Experience:

Typically requires a High School diploma (or GED) and previous hotel front desk or bookkeeping experience.

Technical Skills:

Proficiency with Property Management Systems (PMS) (e.g., Opera) and Point of Sale (POS) systems, along with strong data entry skills.

Soft Skills:

Ability to work autonomously during quiet hours, strong problem-solving skills to de-escalate conflicts, and meticulous attention to detail with numbers.

Source:

Hilton Brands - US Military Careers