Evening Front Desk Agent 3 PM to 11 PM

Evening Front Desk Agent 3 PM to 11 PM Hyatt Place Pittsburgh Airport Robinson Mall Pittsburgh, PA Job Details Full-time $15 - $17 an hour 2 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Resort Guest relations Night audit Data entry Client interaction via phone calls Full Job Description Job Overview We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and efficient experience. The ideal candidate will possess excellent communication skills and a strong commitment to guest services, contributing to the overall satisfaction of our visitors. Responsibilities Greet and welcome guests upon arrival, providing a warm and friendly atmosphere. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries and requests promptly, addressing any concerns with professionalism. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Process reservations via phone systems and online platforms, ensuring all details are correctly entered. Conduct night audits as required, balancing accounts and preparing reports for management. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. Uphold high standards of cleanliness and organization at the front desk area. Skills Previous experience in a hotel or resort environment is preferred. Strong phone etiquette skills to handle calls professionally and courteously. Excellent guest relations skills to foster positive interactions with visitors. Familiarity with hospitality software systems is an advantage. Ability to work flexible hours, including nights and weekends as needed. Join our team as a Front Desk Agent and help us create memorable experiences for our guests!

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance

Work Location:

In person