Guest Services Ambassador- Bellperson

Guest Services Ambassador- Bellperson Pittsburgh, PA Job Details Full-time $10.35 - $11.50 an hour 1 day ago Qualifications Customer communication Guest relations Customer service Unloading Passenger luggage management Driving Communication skills Entry level Full Job Description Omni William Penn Hotel Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we've welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city's most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you'll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you're a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence. This position is responsible for efficiently handling guest luggage while serving as an informational source to the guests. Duties include escorting guests to and from their room, communicating available guest services, checking guest packages, controlling traffic flow in the Lobby, providing information about the hotel and city. Provide our guests with an exceptional arrival and departure experience that makes them feel welcome. Engages the guest to provide superior guest service. Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles. Unloading baggage from cab/taxis for departing and arriving guests. Any duties as required by management.

The successful candidate:

Must be able to work a variety of shifts including AM, PM, Overnight, Weekends and Holiday. Requires standing, walking, lifting up to 70 lbs. continually throughout shift. Must have excellent guest service and communication skills. Prior Bell or Doorperson is highly preferred in a four diamond service hotel Prior customer service experience is required. Must undergo a drug test. Must complete a DMV Driving Record check

Starting Wage:

$10.35 first 3 months + tips/ $10.93 after 3 months + tips and $11.50 after 6 months + tips. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .