Seasonal Guest Services Agent

Job Title:

Guest Services Agent Department:

Guest Services Reports to: Guest Services Manager Guest Services Agents support daily operations while delivering exceptional service and assisting guests throughout the resort.

Key Responsibilities:

Smile and create a welcoming environment for all guests. Assist guests with purchasing tickets, activities, season passes, waivers, employee IDs, Fireside Lockers, event tickets, and lost & found inquiries. Process guest payments using cash, credit cards, gift cards, coupons, and vouchers. Provide accurate information and directions about Camelback Resort. Address guest service issues by resolving concerns and processing refunds when required.

Qualifications & Requirements:

Must be at least 16 years of age to apply. Flexible work schedule, including weekends, evenings, and holidays. Strong listening, problem-solving, organizational, and communication skills (verbal and written). Strong customer service skills required. Ability to work well with others in a team environment. Ability to manage cash drawers accurately. Must be able to speak and read English; additional languages a plus. Ability to stand and walk for extended periods during shifts (typically 8+ hours) to respond quickly to guest needs and support operational flow. Ability to lift, carry, push, or pull objects up to 15 lbs. Ability to tolerate exposure to busy or noisy work areas. Ability to work indoors and outdoors in varying weather conditions. Commitment to ensuring the safety and well-being of our guests. Ability to work in a fun, fast-paced, guest-focused environment. What's in it for me: Complimentary access to Camelbeach, Aquatopia, local amusement parks and more! Ski season passes for those working during the winter season. Plus, great friends & family perks. Paid Training to gain skills, knowledge, and experience for professional development. Not to be missed employee events throughout the season. Referral Bonuses - invite your friends to work with you! Competitive wages and advancement opportunities. Interact with people from all over the world! Next day pay, through PayActiv. Tuition Reimbursement

• Medical, dental, vision insurance, 401K
• Vacation and PTO
• Full-Time status benefits This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time.

Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.