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Front Desk Agent
Job
Genetti Hotel, SureStay Collection By Best Western
Williamsport, PA (In Person)
$29,120 Salary, Part-Time
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Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a similar role preferred
- Knowledge of phone systems and customer service principles
- Familiarity with hotel operations and guest services
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously with attention to detail
- Proficiency in computer systems and software applications The Front Desk Agent plays a crucial role in providing exceptional customer service to our hotel guests.