Front Desk Agent

Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage various tasks efficiently in a fast-paced environment. Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
• Answer phone calls promptly, utilizing professional phone etiquette to assist guests with inquiries and reservations.
• Maintain accurate records of guest information and reservations using hotel management software.
• Address guest concerns and complaints with professionalism, striving for resolution and guest satisfaction.
• Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
• Collaborate with other hotel departments to ensure seamless guest services and operations.
• Uphold cleanliness and organization at the front desk area at all times. Requirements
• Previous experience in hospitality is preferred.
• Strong customer service skills with a focus on guest relations.
• Proficiency in using phone systems and hotel management software is advantageous.
• Must have flexibility schedule.
• Excellent phone etiquette and interpersonal skills are essential for this role.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• A positive attitude, strong work ethic, and ability to thrive in a team-oriented environment are crucial for success in this position.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour People with a criminal record are encouraged to apply

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

York, PA 17402 (Preferred) Ability to

Relocate:

York, PA 17402: Relocate before starting work (Required)

Work Location:

In person