Front Desk Agent

Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly demeanor
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries and resolve any issues or complaints promptly
• Maintain accurate guest records and process payments
• Answer phone calls and direct them to the appropriate department or staff member
• Assist with guest requests such as room service, transportation, or additional amenities
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

Qualifications:

• Previous experience in customer service or hospitality preferred
• Excellent communication skills, both verbal and written
• Strong phone etiquette and ability to handle multiple phone lines
• Proficiency in using phone systems and other office equipment
• Multilingual skills are a plus (bilingual in particular languages)
• Strong guest relations skills with a focus on providing exceptional service
• Ability to handle difficult situations with professionalism and composure
• Knowledge of front desk operations and hotel procedures is desirable
• Flexibility to work various shifts, including evenings, weekends, and holidays We offer competitive pay rates and opportunities for career advancement within our hospitality management team.

Join our team today and be part of creating memorable experiences for our valued guests.

Note:

All positions must be paid including internship positions.

Job Type:

Full-time Pay:

$14.50

• $16.

00 per hour Ability to

Relocate:

York, PA 17406: Relocate before starting work (Required)

Work Location:

In person