Front Desk Agent/Night Auditor

Overview Join our dynamic hospitality team as a Front Desk Agent and Night Auditor, where your energy and enthusiasm will create memorable experiences for our guests! In this vital role, you will be the first point of contact, ensuring smooth check-ins and check-outs, managing guest inquiries, and maintaining exceptional customer service standards during evening hours. Your multitasking skills and hospitality expertise will help uphold our reputation for outstanding guest relations, all while supporting the nightly financial and operational audits that keep our hotel running seamlessly. This paid position offers an exciting opportunity to develop your hotel management skills in a lively, guest-focused environment. Responsibilities Welcome guests warmly upon arrival, providing efficient check-in and check-out services while ensuring a positive first impression Handle guest requests, inquiries, and complaints with professionalism and a friendly attitude to enhance overall guest satisfaction Manage multi-line phone systems, answer incoming calls promptly, and direct them appropriately using proper phone etiquette Conduct nightly audit procedures by reviewing reservations, billing information, and financial transactions to ensure accuracy and completeness Maintain security protocols by monitoring CCTV surveillance, inspecting the premises, and controlling access to the hotel during overnight hours Prepare detailed shift reports, incident logs, and audit documentation to support operational transparency and accountability Assist with administrative tasks such as updating guest records, processing payments, and coordinating with housekeeping or maintenance teams as needed Qualifications Previous experience in hospitality management or hotel front desk operations is highly preferred Bilingual or multilingual skills are a strong advantage for communicating with diverse guests Demonstrated customer service excellence with a focus on guest relations and problem-solving skills Familiarity with hotel management software systems and multi-line phone systems is desirable Strong organizational skills with attention to detail for nightly audits and record keeping Ability to stand, walk, or sit for extended periods during shifts while maintaining a professional demeanor Knowledge of hospitality industry standards, including phone etiquette and guest services best practices Embark on a rewarding career where your hospitality talents shine! We're dedicated to fostering an inclusive environment that values energetic team players eager to deliver exceptional service around the clock. Join us in creating welcoming experiences that leave lasting impressions!

Pay:

From $12.00 per hour

Work Location:

In person