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Guest Service Agent - Night Audit
Job
Holiday Inn Express and Suites
Columbia, SC (In Person)
$30,160 Salary, Full-Time
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Job Description
As a Night Auditor, you will
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting loyalty programs, providing a welcome packet, and ensuring every guest knows the location of room, as well as the various hotel services and amenities.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the property management system, handling money, processing credit and debit cards, accepting and recording various forms of payment, inquiring about their experience, process and record complaints and work orders, communicating changes to Housekeeping, and looking for opportunities to capture repeat business.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, other general product knowledge, and be able to answer guest inquiries.
- Use selling techniques to take room reservations, while promoting hotel services and facilities, to maximize rate & room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research, and negotiate solutions for high level guest satisfaction.
- Balance accounts from the day shift, reconcile revenue, and verify all transactions.
- Run the nightly audit in the property management system, post charges, and prepare accounting records for the morning
- Generate and distribute night audit reports to management and ownership This position is for the 11pm-7am shift.