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Front Desk Agent

Job

Bennett Hospitality Management

Mount Pleasant, SC (In Person)

$37,440 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 6/28/2026

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Job Description

Front Desk Agent Bennett Hospitality Management Mount Pleasant, SC Job Details $18 an hour 18 hours ago Benefits Employee discount Opportunities for advancement Qualifications Computer operation Customer communication Cash register operations Computer skills Receptionist experience within hospitality industry POS systems
Full Job Description Description:
Job description: As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest.
Key Responsibilities:
Greet and welcome all guests with a warm and friendly demeanor. Handle the check-in and check-out process efficiently using FOSSE . Manage room assignments, guest preferences, and special requests accurately. Handle cash, credit card, and billing transactions in accordance with hotel procedures. Answer incoming calls promptly and professionally. Resolve guest issues, concerns, or complaints promptly and courteously. Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction. Maintain a neat and organized front desk and lobby area. Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols. Perform end-of-day audits and reports if working evening/night shifts.
Schedule:
Flexible availability required (including weekends/holidays)
Benefits:
Marriott employee discount program Flexible scheduling Opportunities for advancement Team-oriented and supportive work environment
Requirements:
Qualifications:
Previous front desk or hospitality experience required , preferably with FOSSE property management system . Strong customer service and communication skills. High attention to detail and organizational abilities. Ability to work independently and handle stressful situations calmly. Availability to work evenings, weekends, and holidays as needed. Proficiency with basic computer systems and hotel POS platforms.