Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Guest Service Lead

Job

LB Vacation Buyer, LLC.

Myrtle Beach, SC (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/6/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
26
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Guest Service Lead at LB Vacation Buyer, LLC. Guest Service Lead at LB Vacation Buyer, LLC. in Myrtle Beach, South Carolina Posted in about 21 hours ago.
Type:
Full-Time Job Description:
As Lead Guest Services Agent at Luxury Beach Rentals, you will be leading the team that is the face of our company,providing exceptional customer service to our valued guests.

Your role will involveanswering inquiries, troubleshooting issues, and ensuring that our guests have a seamless and enjoyable experience throughout their stay.

You will utilize available system resources to provide answers to common questions, troubleshoot common guest concerns and property issues, and maintain a working knowledge of all software and systems used in the guest services environment. The ideal candidate will bedetail-oriented, organized, and able to remain calm and empathetic in all situations.

You willcollaborate with our property management teamto maintain accurate and up-to-date information about our properties and communicate any updates or changes to our guests in a timely manner.
RESPONSIBILITIES
Support, train, and guide guest service agents team members. Point of contact for escalated guest concerns and helps maintain operational excellence aligned with brand standards. Answering calls, emails, and texts directed to the guest services team from in-house guests, team members, and others. Promptly communicating updates and issues to in-house guests and other team members. Reporting, assigning, and scheduling maintenance and general tasks to our property management team. Responding to guest complaints and concerns with enthusiasm, empathy, and warmth. Communicating and making updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date. Maintaining detailed records of communication received, communication sent, and action taken within system notes. Maintaining a friendly working relationship with all coworkers, third party vendors, and other departments. Creating and updating reservations in the company's booking systems. Responding to reservation inquiries from potential guests. Handling guest requests for compensation when problems occur during the guests stay.