Front Desk Associate

Front Desk Associate Courtyard by Marriott North Charleston Airport/Coliseum North Charleston, SC Job Details Part-time | Full-time From $15 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Bilingual Multilingual Phone communication Greeting customers Answering guest questions Hotel and accommodations guest check-out Organizational skills Property management systems (PMS) Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Communication skills Entry level Office phone management Full Job Description Job Summary Join our vibrant hospitality team as a Front Desk Associate, where your energy and enthusiasm will create memorable first impressions for our guests! This dynamic role is the heartbeat of our hotel, ensuring smooth check-ins, exceptional guest interactions, and seamless operations. If you thrive in a lively environment and are passionate about delivering outstanding customer service, this is the perfect opportunity to showcase your hospitality skills and make every guest feel welcome and valued. Your exceptional personality and hotel experience will be key in creating a warm, inclusive atmosphere that keeps guests coming back. Responsibilities Greeting guests warmly upon arrival, providing a friendly and professional first point of contact. Manage multi-line phone systems with excellent phone etiquette to handle inquiries, reservations, and guest requests. Check guests in and out efficiently using hotel management software, ensuring accuracy and attention to detail. Assist guests with their needs, including room changes, local information, and special requests to enhance their stay. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and smooth operations. Handle guest relations proactively by resolving issues promptly and professionally to foster positive experiences. Nothing in this job description restricts management's right to assign or reassign duties, work hours, and/or responsibilities for this job at any time.

Preferred Qualifications:

Proven experience in hospitality management or hotel front desk operations with a focus on customer service excellence. Bilingual or multilingual abilities are highly desirable to assist diverse guests effectively. • Strong knowledge of hotel management systems and multi-line phone systems for efficient communication Excellent phone etiquette and experience managing multi-line phone systems. • Excellent guest services skills with the ability to handle guest complaints tactfully and professionally Strong attention to detail, organizational skills, and the ability to handle sensitive financial information accurately. Professional appearance and demeanor suitable for representing the hotel brand during business hours. This role is essential in maintaining the integrity of hotel operations while delivering outstanding service to our guests at the Courtyard by Marriott North Charleston Airport/Coliseum. Lifting & Physical Requirements Must be able to stand and walk for extended periods (up to 8 hours per shift) Must be able to bend, reach, stoop, and lift up to 25 lbs. frequently and up to 50 lbs. occasionally Join us as a Front Desk Associate where your lively spirit, detailed-oriented approach, and dedication to hospitality will shine! Being part of a team that values energetic service delivery, promotes inclusivity through language skills, and strives to create unforgettable guest experiences every day. Employment Statements Courtyard by Marriott North Charleston Airport/Coliseum is an Equal Opportunity Employer. Employees must have the ability to pass a background check. Employment is at-will (unless otherwise required by law or written agreement). This job description is not a contract and may be modified based on business needs.

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person