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Front Desk Agent
Job
Days Inn by Wyndham
Rapid City, SD (In Person)
$30,160 Salary, Full-Time
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Job Description
Job Overview We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hospitality team. In this vital role, you will create a positive first impression for guests, manage check-in and check-out procedures, and ensure exceptional guest experiences throughout their stay. Your enthusiasm and professionalism will set the tone for a memorable visit, fostering guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a dynamic resort environment. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage guest reservations, cancellations, and modifications efficiently using multi-line phone systems Answer all incoming calls with proper phone etiquette, directing inquiries to the appropriate departments Handle guest requests promptly, ensuring their needs are met with excellent customer service and guest relations skills Maintain accurate records of guest information, billing details, and special requests in the hotel management system Assist with night audit procedures to reconcile daily financial transactions and ensure smooth overnight operations Provide information about hotel amenities, local attractions, and services to enhance guest experiences Requirements Proven experience in hotel management or front desk operations within a hospitality environment Strong customer service skills with the ability to handle diverse guest needs professionally Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively Knowledge of hotel management software and multi-line phone systems is preferred Excellent communication skills with attention to detail and phone etiquette Ability to work flexible hours, including nights, weekends, and holidays as needed Previous experience with night audit procedures or resort environments is a plus Join our team as a Front Desk Agent and be part of creating welcoming experiences that guests will remember! Your enthusiasm for hospitality management combined with your dedication to guest satisfaction will make a meaningful difference every day.