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Front Desk Agent, Hospitality
Job
Quality Inn
Rapid City, SD (In Person)
$29,120 Salary, Full-Time
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Job Description
Front Desk Agent, Hospitality 3.2 3.2 out of 5 stars 750 Cathedral Drive, Rapid City, SD 57701 From $14 an hour - Part-time, Full-time Quality Inn 4,884 reviews From $14 an hour - Part-time, Full-time Job Summary Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. This energetic role requires a proactive, guest-focused individual who thrives in a fast-paced environment. You will handle guest inquiries, manage reservations, and coordinate with various departments to deliver seamless hospitality services. Your enthusiasm and professionalism will set the tone for memorable guest stays and foster lasting relationships. If you're passionate about hospitality management and excel in guest relations, this is the perfect opportunity to showcase your skills and grow within a vibrant resort or hotel setting. Responsibilities Greet guests warmly upon arrival, providing a positive first impression and ensuring smooth check-in and check-out processes Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously Handle reservation bookings, modifications, and cancellations accurately using hotel management software Provide exceptional customer service by addressing guest needs, resolving issues promptly, and offering local recommendations Maintain detailed records of guest interactions, requests, and complaints to ensure high-quality service delivery Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests efficiently Uphold phone etiquette standards and ensure all communication reflects the hotel's welcoming atmosphere Experience Previous experience in hotel management or front desk operations preferred; hotel experience is highly valued Strong customer service skills with a passion for hospitality and guest satisfaction Multilingual abilities or bilingual proficiency are a significant advantage for serving diverse guests effectively Familiarity with front desk procedures, including night audit processes and multi-line phone systems Knowledge of hotel management software and reservation systems is beneficial Excellent communication skills, both verbal and written, with an energetic approach to guest interactions Ability to handle high-pressure situations with professionalism while maintaining a positive attitude Join us in creating memorable experiences for our guests! We're dedicated to fostering a vibrant work environment where your hospitality talents can shine. This paid position offers an exciting opportunity to develop your career in the hospitality industry while making every guest feel valued and welcomed.