Front Desk/Night Auditor Associate

Front Desk/Night Auditor Associate MD Hospitality Group Chattanooga, TN Job Details Part-time $12

• $14 an hour 1 day ago Benefits Paid time off Employee discount Flexible schedule Qualifications Guest relations Multilingual Attention to detail Data entry Organizational skills

Full Job Description Job Overview:

We are seeking a bright and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties:

• Greet guests upon arrival and provide them with information about hotel services and amenities
• Check guests in and out of their rooms using the hotel's reservation system
• Answer phone calls and respond to guest inquiries in a timely and professional manner
• Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure seamless guest experiences
• Perform night audit duties as needed, including reconciling accounts and preparing reports

Skills:

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, both verbal and written
• Multilingual abilities are a plus, especially proficiency in languages commonly spoken by hotel guests
• Knowledge of hospitality management software systems is preferred
• Ability to handle difficult situations with professionalism and composure
• Attention to detail and strong organizational skills
• Proficient in using computer systems for data entry and reservation management
• Previous experience in a front desk or guest service role is preferred If you are passionate about providing exceptional guest service in a hospitality environment, we would love to hear from you.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our valued guests.

Job Type:

Part-time Pay:

$12.00

• $14.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person