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First and Second Shift Front Desk Floater
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Best Western Plus Atrium and Suites Clarksville/ Garner Clarksville Northeast
Clarksville, TN (In Person)
$27,040 Salary, Full-Time
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Job Description
First and Second Shift Front Desk Floater Best Western Plus Atrium and Suites Clarksville/ Garner Clarksville Northeast Clarksville, TN Job Details Part-time | Full-time $12.50 - $13.50 an hour 8 hours ago Benefits 401(k) Paid time off Employee discount Flexible schedule Qualifications Hospitality Guest relations Phone communication Driver's License Front desk Guest services Phone etiquette Hotel experience Office experience Client interaction via phone calls Full Job Description Company Overview Best Western Plus Atrium and Suites Clarksville is a welcoming hotel located near Dunbar Cave State Park, offering comfortable accommodations and a range of amenities to ensure a pleasant stay for our guests. Our commitment to exceptional service and hospitality sets us apart in the competitive hotel industry. Summary We are seeking a Front Desk Agent to join our team at Best Western Plus Atrium and Suites Clarksville. In this role, you will be the first point of contact for our guests, providing outstanding customer service and ensuring a smooth check-in and check-out experience. Your contributions will directly enhance our guests' overall experience. Responsibilities Greet guests upon arrival and assist with check-in and check-out procedures. Manage reservations and provide information about hotel amenities and services. Handle guest inquiries and resolve issues promptly to ensure guest satisfaction. Maintain accurate records of guest accounts and transactions. Assist with night audits as required, ensuring all financial transactions are balanced. Promote hotel services, including breakfast offerings, fitness center, and pool access. Collaborate with housekeeping and maintenance teams to address guest needs effectively. Requirements Previous experience in customer service or hospitality preferred. Strong communication skills with an emphasis on phone etiquette. Ability to multitask in a fast-paced environment while maintaining attention to detail. Bilingual or multilingual skills are a plus but not required. Familiarity with hotel management software is beneficial. If you are passionate about providing exceptional guest experiences and want to be part of a dynamic team, we invite you to apply for the Front Desk Agent position at Best Western Plus Atrium and Suites Clarksville today!