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Weekend Front Desk Agent
Job
Hampton Inn Columbia TN
Columbia, TN (In Person)
$29,120 Salary, Part-Time
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Job Description
Overview We are seeking a friendly and professional Weekend Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will thrive in a fast-paced environment and be committed to enhancing the guest experience. Duties Greet guests upon arrival with a warm and welcoming demeanor. Manage check-in and check-out processes efficiently and accurately. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Operate phone systems to manage incoming calls and assist guests with reservations. Maintain accurate records of guest information and transactions in the hotel management system. Address guest complaints or concerns promptly and professionally. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist with administrative tasks as needed to support hotel operations. Qualifications Previous experience in a hotel environment is preferred. Strong customer service skills with a focus on hospitality. Excellent phone etiquette and communication skills. Familiarity with phone systems and hotel management software is a plus. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Ability to work flexible hours, including nights, weekends, and holidays as necessary. Strong organizational skills with attention to detail. A positive attitude and the ability to work well under pressure in a team-oriented environment. Join us in creating memorable experiences for our guests while growing your career in the hospitality industry! Making our guest happy makes us happy!