Guest Service Agent | Homewood Suites| Franklin Tennessee

Front Desk Operations:

Registering guests, issuing room keys, and managing check-out procedures, often using specialized property management systems.

Guest Relations:

Greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction.

Communication:

Acting as a liaison between guests and departments like Housekeeping and Maintenance.

Administration:

Handling cash and credit card transactions, managing billing, and maintaining accurate records.

Safety & Security:

Ensuring guest privacy, maintaining a secure, clean, and organized front desk area . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.