Front Desk Associate

Front Desk Representative Job Overview Responsible for attending to the need of all guests especially during check-in and check-out times. They are often the first face a guest sees, so their role in the organization is critical. Essential Job Functions  Providing information to guests about policies, services, and amenities  Responding to requests from guests for assistance and information about the local area (directions, places to eat, etc.)  Processing all types of payments  Selling rooms to "walk-in" customers  Making reservations in person and over the phone  Inform housekeeping staff of room availability  Respond to guest complaints  Answer the phone  Balancing the cash drawer  Making any correction to accounts that may be necessary  Entering/changing reservation information on the computer system  Posting charges to guest accounts  Ensure guest safety Additional Responsibilities  Any other duties assigned by Supervisor Qualifications & Requirements  Must be able to problem solve in order to resolve guest issues that may arise  Able to work in a fast-paced environment  Exceedingly organized and efficient with the ability to multitask  Computer literate  Positive attitude  Desire to deliver outstanding customer service  Must be detail-oriented  Must be able to problem solve in order to effectively deal with internal and external customers  Will be required to work holidays and weekends Basic Knowledge of Hotel PMS systems

Required Job Type:

Part-time Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off People with a criminal record are encouraged to apply

Work Location:

In person