Guest Service Representative

Hilton is currently looking to fill a position at our Memphis location.

Job Summary:

Front Desk Associate Essential Functions:

We are seeking a friendly and professional Lead Front Desk. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. ```Responsibilities```

• Greet guests and provide them with a warm welcome
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Assist guests with reservations, room changes, and other requests
• Handle guest complaints or concerns with patience and professionalism
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction ```Experience```
• Previous experience in a front desk or guest service role preferred
• Knowledge of hotel operations and procedures is a plus
• Familiarity with night audit processes is an advantage
• Strong customer service skills with the ability to handle difficult situations calmly and effectively
• Excellent communication skills, both verbal and written
• Proficient in using phone systems and other office equipment.

If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please apply with your resume today. We look forward to reviewing your application!

Key Responsibilities Guest/Client Interaction:

First point of contact, welcoming, directing, and assisting visitors/patients.

Administrative Tasks:

Answering phones, managing emails, scheduling, data entry, and office upkeep.

Sales & Upselling:

Promoting services, memberships, or upgrades (e.g., hotel rooms, dental plans, car packages).

Problem Solving:

Handling complaints and ensuring guest satisfaction.

Experience:

Previous front desk, customer service, or sales roles are beneficial, but attitude often trumps experience. •

Desired/Required Behaviors/Attitudes/Attributes:

Learns:

Seeks out knowledge, skills, etc. Takes full advantage of personal growth opportunities

Relationships:

Displays respect and courtesy for others Accomplishes tasks without sacrificing interpersonal relations

Change Agent:

Understand that change leads to improvement Sets an example for adapting to change

Systems Orientation:

Discusses own projects with others outside the department Stays current on the functioning of other departments Considers the impact of other department's projects on own projects

Qualifications:

Excellent customer service skills Adequate written and oral communications skills Knowledge of basic mathematics Must be able to work effectively as a team member Must be able to take direct and indirect instructions and orders from management Must be able to lift 45+ pound tires using proper lifting technique on a consistent basis Must have the stamina to work at a fast pace for extended periods Minimum of a high school diploma or GED required Must possess a valid driver's license. Must posses proven work history and have positive feedback from previous employers b

Overview Pay:

$14.00

• $16.

00 per hour

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person