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Guest Services Agent

Job

Hilton Tempo Nashville

Nashville, TN (In Person)

Full-Time

Posted 5 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/6/2026

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Job Description

Guest Services Agent Hilton Tempo Nashville Nashville, TN Job Details Full-time 1 hour ago Qualifications Computer operation Customer communication Conflict management Quality data entry Full Job Description 306 rooms | 12,000 sq. ft. meeting/event space
Amenities:
multiple on-site restaurants, unique social lounge, roof-top outdoor pool with bar, fitness center, concierge. With a modern, lifestyle focus in the heart of Nashville, Hilton Tempo offers an engaging environment for hospitality professionals who thrive on energetic guest experiences and creative operational challenges. Located near Music Row and within walking distance of the city's vibrant entertainment, dining, and cultural scene, the hotel provides a dynamic urban setting where leaders can shape memorable stays for both business and leisure travelers.
JOB DESCRIPTION
Job Title :
Guest Services Agent Department:
Front Office Supervision Exercised:
NONE Supervision Received:
Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education High school diploma preferred. Experience Previous hospitality or customer service experience preferred. Experience with hotel Property Management Systems (PMS) a plus. Skills and Knowledge Strong customer service and communication skills. Ability to multitask in a fast-paced environment. Basic computer and data-entry proficiency. Problem-solving and conflict-resolution ability. Professional, friendly, and welcoming demeanor. Job Duties and Responsibilities Greet, register, and check guests in/out efficiently and courteously. Respond to guest inquiries, requests, and concerns promptly and professionally. Handle payments, room assignments, and reservation changes accurately. Communicate with housekeeping and maintenance to ensure timely room readiness and service needs. Maintain a clean and organized front desk and lobby area. Willingness to work varied shifts, including weekends and holidays.