Guest Services Representative - Full-time 3pm-11pm

Job Overview Join our dynamic team as a Guest Service Representative and be the welcoming face of our hospitality operation! In this lively role, you will deliver exceptional guest experiences by providing friendly, efficient, and professional service at the front desk. Your enthusiasm and attention to detail will ensure every guest feels valued and cared for from check-in to check-out. This position offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and passion for creating memorable stays in a vibrant resort or hotel environment. Whether managing guest inquiries, handling reservations, or coordinating with other departments, your positive energy will set the tone for an outstanding guest experience. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures using multi-line phone systems and hotel management software Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction Manage guest requests, complaints, and special accommodations with professionalism and a proactive attitude Handle phone inquiries with excellent phone etiquette, ensuring clear communication across all channels Maintain detailed records of guest interactions, reservations, and billing information in accordance with hotel policies Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and resolve issues promptly Skills Strong background in hospitality management and hotel operations Extensive experience in front desk operations and guest services within a resort or hotel setting Knowledge of hotel management systems and multi-line phone systems for efficient communication Exceptional customer service skills with a focus on guest relations and hospitality excellence Excellent phone etiquette and communication skills to engage guests professionally at all times This role is perfect for energetic individuals passionate about hospitality who thrive in fast-paced environments. If you enjoy creating welcoming atmospheres and delivering memorable experiences, we invite you to bring your enthusiasm and expertise to our team!

Pay:

From $14.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person