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Front Desk Agent/Night Auditor
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Hilton Home2 Suites Abilene Southwest
Abilene, TX (In Person)
$29,640 Salary, Full-Time
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Job Description
Front Desk Agent/Night Auditor Hilton Home2 Suites Abilene Southwest Abilene, TX Job Details Full-time $14.00 - $14.50 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee discount Qualifications Bilingual Financial transaction processing Phone communication Customer service Night audit Financial records management Financial records review Attention to detail Financial record maintenance Daily transaction recording Stocking Hotel guest account management Venue guest services Office phone management Full Job Description Job Overview We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional customer service and ensuring smooth operations during the night shift. The ideal candidate will possess strong hospitality management skills and be committed to creating a welcoming environment for our guests. Duties Greet guests upon arrival and provide a warm welcome. Manage check-in and check-out processes efficiently. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain accurate records of guest accounts and transactions. Perform night audit duties, including balancing daily financial transactions. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Utilize phone systems to manage incoming calls and assist guests effectively. Collaborate with other hotel departments to enhance guest experiences. Provide information about local attractions, services, and hotel amenities. Assist in maintaining security protocols during night shifts. Help setup and prepare breakfast. Requirements Proven experience in customer service or hospitality management is preferred. Strong phone etiquette and communication skills are essential. Familiarity with hotel management software and phone systems is a plus. Ability to perform night audit functions accurately. Bilingual candidates are encouraged to apply for enhanced guest relations. Excellent problem-solving skills and attention to detail. A friendly demeanor with a passion for guest services and hospitality. Flexibility to work overnight shifts, including weekends and holidays. Join our team as a Front Desk Clerk/Night Auditor where your contributions will directly impact the satisfaction of our guests!