We Value Leadership, Structure Professional, and highly motivated Front desk Agents

We Value Leadership, Structure Professional, and highly motivated Front desk Agents La Quinta Inns & Suites - 3.4 Abilene, TX Job Details Part-time | Full-time $12.75 - $15.25 an hour 1 day ago Benefits Free parking Health insurance Dental insurance Paid time off Employee discount Flexible schedule Referral program Qualifications Bilingual Foreign language proficiency Multilingual Phone communication Night audit Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a Hotel Front Desk Associate, where leadership, professionalism, and guest satisfaction are at the core of everything we do. This highly motivated role is designed for individuals who thrive in structured environments, excel in guest relations, and possess a passion for delivering exceptional service. As a key ambassador of our hotel, you will create memorable experiences for our guests by providing friendly, efficient, and professional front desk support. Your energetic approach and dedication to hospitality will help foster a welcoming atmosphere that keeps guests returning time and again. Duties Greet guests warmly upon arrival, ensuring a positive first impression through excellent phone etiquette and personalized service Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently Check guests in and out seamlessly while verifying reservations and processing payments accurately Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences Handle guest concerns promptly and professionally, resolving issues to ensure complete satisfaction Maintain accurate records through night audit procedures, balancing accounts and preparing reports for management Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs swiftly and effectively Experience Proven experience in hospitality management or hotel front desk operations Bilingual or multilingual skills preferred to serve diverse guest populations effectively Strong customer service background with a focus on guest relations and satisfaction Familiarity with hotel management software and multi-line phone systems is highly desirable Knowledge of resort operations and hospitality industry standards enhances your ability to excel in this role Experience with night audit procedures or similar financial reconciliation tasks is a plus Excellent communication skills paired with professional phone etiquette are essential for success This role offers an exciting opportunity to be part of a vibrant team dedicated to delivering outstanding hospitality. We value leadership qualities, structured workflows, and a genuine passion for guest satisfaction—if you're motivated to make every guest's stay memorable while demonstrating professionalism at every turn, we want to hear from you!

Pay:

$12.75 - $15.25 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Referral program

Work Location:

In person