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Front Desk Agent
Job
Holiday Inn Express Allen
Allen, TX (In Person)
$28,080 Salary, Full-Time
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Job Description
Front Desk Agent Holiday Inn Express Allen Allen, TX Job Details Part-time | Full-time From $13.50 an hour 7 hours ago Benefits Employee discount Qualifications Hospitality Computer operation Management Customer service Computer literacy Basic math Upselling High school diploma or GED Front desk Guest services Hotel and accommodations guest complaints handling Phone etiquette Technical Proficiency Hotel experience Full Job Description Job Description
STARTING PAY IS BASED ON PREVIOUS HOTEL EXPERIENCE!
As a Front Desk Agent, you'll be checking-in/checking-out guests, making reservations, answering phone calls, taking payments, making room keys, answer & accommodating guest requests, etc.- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out
- take IDs, hand out room keys
- Stay one step ahead of guests' needs
- record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Jump into other ad-hoc duties when your colleagues need your help What we need from you
- Communication skills
- guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language
- extra language skills would be great, but not essential
- Literate and tech-savvy
- you'll need a good grasp of reading, writing, basic math's and computers
- Flexibility
- night, weekend and holiday shifts are all part of the job
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience
- ideally, you'll have spent at least one year in a front desk or guest service position
- Strength
- sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).